SESSION DETAILS:
With women making up two-thirds of the customer service workforce, but less than half of customer leadership positions going to women, there is a clear problem with diversity that needs to be addressed. Rebecca’s talk highlights the negative impact a lack of female leadership in CX could be having on the UK customer experience landscape, why achieving more women in CX leadership could hold the key to more successful and balanced work environments, and what businesses can do today to make a genuine start on resolving this highly relevant issue.
REBECCA BROWN
FOUNDER AND LEAD CONSULTANT | Think WoW
Rebecca is a multi-award-winning customer experience practitioner, leading CX influencer and anti-bullying advocate. Her speciality is helping start-ups, SMEs and large businesses to harness the power of their culture, people, and processes, to be able to grow and scale at pace. Together with her husband and business partner she co-founded CX consultancy and training provider Think Wow to bring sales and CX strategy to more UK businesses.